Frequently asked questions

It matters more than almost anything else. If you financed your system with a loan, a federal regulation called the FTC Holder Rule may let you raise claims against the lender that you would have had against the installer — which matters enormously when the installer has gone out of business. Leases and power purchase agreements work differently, and that particular protection generally does not apply. If you are not sure which one you have, look at who receives your monthly payment: a bank or finance company means a loan, while payments to the solar company usually mean a lease or PPA.

Often, yes. Signing does not waive claims for misrepresentation, deceptive trade practices, or work that was never completed as promised. What matters is what you were told, what the documents actually say, and what was delivered.

No. It means the claim is heard by an arbitrator instead of a jury, usually under AAA or JAMS rules. Arbitration can be faster than court, and many solar contracts require the company to pay most of the filing costs. We prepare cases specifically for that forum.

Do not stop paying without legal advice specific to your situation. Missed payments can damage your credit and complicate the claim. We will talk through the options, including formal written disputes with the lender.

Depending on the facts, outcomes can include cancellation or reduction of the loan, refunds of amounts paid, repair costs, removal of the system, release of a lien, and, under the Texas DTPA, additional damages and attorney's fees where the conduct was knowing or intentional. No outcome can be promised in advance.

Not necessarily. Claims may still exist against the finance company, the dealer network, a successor entity, warranty administrators, or insurers. The finance relationship is often the most important thread.

The initial claim review is free. Many solar matters can be handled on a contingency or hybrid fee basis. All fee terms are provided in writing before you engage the firm.

Deadlines vary by claim type, and DTPA claims require written notice before filing. Because limitations periods can be as short as two years from when you discovered the problem, it is best to have your documents reviewed promptly.

The practice is focused on Texas homeowners at this stage. If you are out of state, contact us anyway and we will tell you whether we can help or refer you.